Question 1

Hygiene, Shipping and COVID-19"

Accepted Answer

Your safety is our priority. As soon as we are permitted by the authorities to resume shipping, we will do so. Please be assured that we are taking every measure to ensure that your beer reaches you in the safest and most hygienic way possible. Measures that we are taking include but are not limited to:
- Strict hand washing and sanitising protocol for all warehouse staff.
- Wearing of protective clothing including triple layered masks when handling and packing orders.
- Close communication with our key courier partner, Dawn Wing, who have issued the following message:

Question 2

Safety Tips

Accepted Answer

Delivery remains the safest way to receive your beer. Provided interaction with the courier is limited, the risk of transmitting disease is low. That said, we recommend the following safety tips:
 
- PLEASE indicate in the order notes if this is for a self-isolation order, so our courier partner can be aware of this.
- Use your own pen to sign for deliveries.
- Wash your hands thoroughly for at least 20 seconds with an antibacterial hand wash after receiving your order.
- Enjoy your beer! In times like these, life's small pleasures make all the difference.
 
If you have any concerns about hygiene and safety, please get in touch with us on info@signalhillproducts.com

Question 3

When will my order arrive & can I track my order?

Accepted Answer

For main centres, delivery times are estimated at 3-5 working days from the date of dispatch. For outlying areas, we deliver in 5-10 working days from the date of dispatch. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. To expedite your order please contact on dispatch@signalhillproducts.com
 
Please note that these delivery times are estimations. For exact times, please contact us on the above details.
 
All orders will be trackable with a tracking code through our courier partner Dawn Wing.

Question 4

When do we deliver?

Accepted Answer

Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify under Shipping & Handling in your Delivery Note / Special Instructions block.

Question 5

Do you deliver overseas?

Accepted Answer

Sadly, we are not currently processing deliveries and orders from outside of South Africa.

Question 6

Wrong delivery address?

Accepted Answer

All deliveries are made to the address provided under Residential Address. If an order has been dispatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us on accounts@signalhillproducts.com or phone us on 021 200 5818 with the correct delivery address. We will re-deliver your order at a fee of R200.

Question 7

What are your Payment Options?

Accepted Answer

There are 3 payment options when checking out. You can pay using a credit card, Zapper or pay via EFT.

Question 8

Can I place an order and pay on delivery?

Accepted Answer

Sadly, this is not an option. All orders must be paid for in full before it can be processed and sent out from our warehouse.

Question 9

What is your refund/return policy?

Accepted Answer

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse in the same condition it was received.
 
Whilst we do our utmost to ensure the quality level of the beers that are listed on Devilspeak.beer, we are unfortunately not in a position to refund or exchange beers that were not to your personal preference.

Question 10

How can I make a return?

Accepted Answer

Contact us on 021 200 5818 or accounts@signalhillproducts.com and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of Devilspeak.beer, will be done at a set fee of R200 before any refunds are done.
 
The refund will only be processed once the products have been returned to our warehouse and are still in the condition they were received in. Your refund will be done in the same way as your payment method, i.e. if you paid via credit card, we will refund you back onto the card used.

Question 11

How do I cancel my order if I have already paid?

Accepted Answer

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at accounts@signalhillproducts.com or call us at 021 200 5818, so we can arrange for your order to be cancelled.
 
You will be refunded in full.

Question 12

How do I cancel my order is it has already been dispatched?

Accepted Answer

Orders that have been dispatched are in the possession of the courier. If you wish to cancel a dispatched order, it can be returned to the warehouse or sent to another address for a set charge of R200. If you have already received the order, but wish to return it for whatever reason, there will is also a set charge of R200. Devil’s Peak does not take responsibility for any late orders placed with us, i.e. for a function. A refund will be processed once the order has been returned to our warehouse. Please contact accounts@signalhillproducts.com or 021 200 5818 for more information.

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