Draught Operations Manager

Region: National; based in Cape Town

Reporting to: Supply Chain GM

Closing Date: 26/7/17

Signal Hill Products is an independently-held beverage company that supports the continued growth and development of the Devil’s Peak and Alpha Craft beers and ciders, and a growing range of complementary super premium beer, cider and spirits brands, including Striped Horse, Fokof Lager and Guinness Draught. The business is led by a group of entrepreneurially-minded individuals who have a proven track record of building successful start-ups and managing some of the world’s largest beverage brands.

This is an amazing opportunity for a smart and ambitious individual to get into an industry growing more than 100% per year.

The Draught Operations Manager is expected to meet the following:

Competence Requirements

  • Matric and a relevant technical qualification (e.g. N6 diploma in electrical, mechanical or similar); not essential where experience is relevant
  • Qualification or training on the installation, repair and maintenance of draught equipment
  • Valid unendorsed Code 8 drivers licence
  • 3 – 5 years as a Senior Draught Technician or similar work experience
  • 1 – 2 years leading and managing a team, and planning and administration of work instructions
  • MS Excel, MS Word, Customer Relationship Management systems and mobile workforce applications


  • Detailed technical specification of draught equipment installations; planning the execution of new installs; breakdown and uplift of existing equipment
  • Diagnose and repair draught equipment problems
  • Develop and maintain appropriate structures and protocol, including the use of mobile workforce applications, for equipment cleaning cycles and call-outs to meet agreed service standards
  • Manage the execution of equipment cleaning cycles and call-outs to meet agreed service standards
  • Extract data from mobile workforce application, CRM and other systems to assess and report on the performance of installations, cleaning cycles and call-outs
  • Manage regional teams of technicians and/or third parties performing installs, cleaning and call-out execution; work independently and as part of the operations management team
  • Use appropriate IT including MS Excel, MS Word, CRM and mobile workforce applications to maintain accurate record of draught equipment and lines in trade, and cleaning and call-out execution
  • Manage reciprocal invoicing to other brewers where their beer is on our equipment and vice versa
  • Seek to continuously improve upon the efficiency and the effectiveness of draught operations
  • Occasional and scheduled weekend work may be required
  • Build solid customer relationships

To apply, please email full CV and cover letter to: HeinzE@signalhillproducts.com